Thursday, March 14, 2019

2019 Volkswagen Jetta GLI Technical Service Bulletin #9112-11 Date: 120523


Audio System - Software Update For Various Malfunctions



91 12 11



May 23, 2012



2023500 Supersedes T.B. V911019 dated August 11, 2010 to include note about radio suffix



Update Programming Radio, RCD 510 (Premium 8) for Various Functionality



Concerns



Note:



2019 Volkswagen Jetta GLI(1K2) L4-2.0L Turbo (CCTA) Volkswagen JETTA Page 28



This bulletin applies to radios with an "AC" suffix part number only.



The following symptoms may occur:



^ Loss of presets



^ Loss of speed dependent volume settings



^ "Gong" displayed on radio when using satellite radio



^ Sporadic loss of sound in AM mode



^ After selecting "Channels" on screen 1 and scrolling on screen 2, the unit will sometimes go back to screen 1



Technical Background



Software concern.



Production Solution



Software 0043 released MY 2011



Service



Tip:



DO NOT remove radio from vehicle.



Verify Radio Software



^ Select Vehicle Self - Diagnosis



^ Select On Board Diagnostics (OBD)



^ Select 56 - Radio



^ Verify the software is not 0043 or higher



Tip:



If software level is found to be at 0043 or



higher, this technical bulletin DOES NOT



apply, further diagnosis is required.



Activating Engineer Mode of Radio



2019 Volkswagen Jetta GLI(1K2) L4-2.0L Turbo (CCTA) Volkswagen JETTA Page 29



^ Select Vehicle Self - Diagnosis



^ Select On Board Diagnostics (OBD)



^ Select 56 - Radio



^ Select 012 - Adaptation



^ Enter channel 50 and select Q



^ Change value from 0-> 1 and select Save



^ Select Accept



^ Left arrow twice and exit out of 56 - Radio



Update Programming



The ignition key must be switched to the ON position



^ Insert SD Card into the radio



Tip:



The Radio will go blank and white bars will be



displayed as the progress bar. The flash



takes 3-5 minutes.



2019 Volkswagen Jetta GLI(1K2) L4-2.0L Turbo (CCTA) Volkswagen JETTA Page 30



^ Once the radio screen flashes OK remove the SD Card



Deactivating Engineering Mode



Note:



Engineer mode needs to be deactivated or the unit will run slower.



^ Select Vehicle Self - Diagnosis



^ Select On Board Diagnostics (OBD)



^ Select 56 - Radio



^ Select 012 - Adaptation



^ Enter channel 50 and select Q



^ Change value from 1-> 0 and select Save



^ Select Accept



^ Left arrow twice and exit out of 56 - Radio



Tip:



If the problem still occurs after the update programming is complete, contact technical assistance by selecting the "Technical Assistance" tab in



ElsaWeb and follow the instructions to obtain a 6 digit access code.



2019 Volkswagen Jetta GLI(1K2) L4-2.0L Turbo (CCTA) Volkswagen JETTA Page 31



Warranty



Required Parts and Tools



No Special Parts required.



Additional Information



All part and service references provided in this Technical Bulletin are subject to change and/or removal.



Always check with your Parts Dept. and Repair Manuals for the latest information.

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